Privacy Policy

We care about your privacy. We only collect information we actually need to run our trips, operate our site, and stay in touch with you. We do not sell your personal information.

• Account information — your name, email address, password (stored hashed), and profile details you choose to add.
• Booking information — the trip and departure you book, traveller details, dietary or medical notes you share, and your communications with us about the trip.
• Payment information — processed securely by our payment provider (Stripe). We receive confirmation of payment and a token reference; we do not store full card numbers on our servers.
• Host applications — when you apply to host with us, the information you submit on the application form.
• Usage and device data — pages viewed, referrer, approximate location from IP, browser, and device type, collected through cookies and similar technologies for analytics and security.
• Content you submit — reviews, photos, and other content you choose to share with us.

• To create and manage your account.
• To process bookings, payments, installments, and refunds.
• To share necessary trip information with your Host and group.
• To send transactional emails (booking confirmations, reminders, updates).
• To send marketing emails about trips and stories, when you opt in.
• To improve the site, our trips, and customer support.
• To prevent fraud and meet our legal obligations.

Where applicable law (such as GDPR) requires it, we rely on these legal bases: performance of a contract (to deliver your booking), legitimate interests (to run and improve our business and keep it secure), consent (for marketing emails and non-essential cookies), and legal obligation (for tax, accounting, and safety records).

We share information only with parties that help us deliver our service, and only the minimum needed:

• Hosts — your name, contact details, and any trip-relevant notes you provide.
• Payment processor — Stripe, for processing payments securely.
• Email and hosting providers — for delivering emails and running our infrastructure.
• Analytics — privacy-respecting tools that help us understand how the site is used.
• Authorities — when required by law, court order, or to protect safety.

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve the site. You can control cookies in your browser settings; disabling essential cookies may affect site functionality.

We keep personal information for as long as your account is active and for as long as needed to complete your trips, meet our legal and accounting obligations, and resolve disputes. When data is no longer needed we delete or anonymise it.

Depending on where you live, you may have the right to access, correct, delete, export, or restrict the use of your personal information, and to object to certain processing. You can unsubscribe from marketing email at any time using the link in any email or via our unsubscribe page. To make any other request, contact us through the Help Center.

We use appropriate technical and organisational measures to protect personal information, including encryption in transit, access controls, and secure hosting providers. No system is perfectly secure, so we encourage you to choose a strong password and keep it private.

Our service is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may process and store information in countries other than the one you live in. When we do, we use appropriate safeguards required by applicable law.

We may update this Privacy Policy from time to time. When we make material changes we’ll update the “Last updated” date above and, where appropriate, let you know by email or a notice on the site.

Questions about your privacy or this policy? Reach us through the Help Center.